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At Partner Hotels & Resorts, we believe it is critically important for all to understand and embrace our vision, mission, values and leadership charter. The foundation for our commercial success is our reputation for adhering to the highest standards for service, quality, accountability and integrity.

Our Vision

To create a culture and environment that will promotre positive associate morale, enhance customer satisfaction and drive desired profitability in all our assets.

Our Mission

TWe aim to be a great place to work, providing exceptional service for our guests, and maximizing financial return and asset value for our owners integrity.

Our Core Values


In all our integrations and relationship whether internal or external, we demonstrate the highest level of integrity, honesty and ethics.

Every associate takes responsibility and ownership for the achievement of the company's goals, mission and vison. We will collectively and constantly strive to improve our deliverables to ensure financial success.

Guest and Quality Service:
Service and quality from the core of our brand and product, as they are the foundation of our success. Every decision made will not compromise the guests' expectations at every contact by serving our guests with passion and proficiency, and listening to their needs attentively.

We aim to create memorable experiences for our guests that will encourage them to return.

Career Opportunities:
We are committed to providing career advancement opportunities for our associates who will be supported by continual training programs that expand their competencies.

Performance Focus:
In our efforts to create a high performance driven culture, and to motoivate and retain our talent, we reward associates based on their performance.

phr bottom1a Level 10B, Grand Seasons Hotel Kuala Lumpur
72 Jalan Pahang, 53000 Kuala Lumpur

TEL: +603-2692-8029

phr logobottom1

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